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Thursday, October 25 • 4:10pm - 4:35pm
Designing, Equipping and Maintaining a User Research Lab: Jay Dubois, Fannie Mae

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The Pines of Research: Designing, Equipping, and Maintaining User Research & Facilitation Labs

Abstract: Rigorous design research methodologies are key in driving value through our customer experience programs. Blending the unique experience of standing up your first user research lab with the famous tone poem by Ottorino Respighi "The Pines of Rome", this session will provide key considerations in planning and execution of bringing a lab space to your team...oh, and some instrumental inspiration as well.

avatar for Jay Dubois

Jay Dubois

Leader, Capital Markets Design Team, Fannie Mae
Jay DuBois is the Leader of the Capital Markets Design Team, a part of Customer Experience Design (CXD) at Fannie Mae. He leads a tremendous group of designers that challenge the status quo and create intuitive, insight-driven experiences at Fannie Mae. With a focus on uncovering... Read More →

Thursday October 25, 2018 4:10pm - 4:35pm PDT

Attendees (4)