Financial Experience Design 2018

Caryn Gallis is a Lead UX Designer for Prudential Financial in the Workplace Solutions Group. Currently, she is working hard spreading design thinking in the organization through Design Sprints. She has crafted an internal Design Sprint facilitator training program that utilizes improve... Read More →

Melissa Gopnik is a Senior Vice President at Commonwealth. In this role she leads the Design, Piloting, Communications, Talent, and Finance functions. Throughout her career, Ms. Gopnik has combined her talents in strategic planning, program development, research and training with... Read More →

Mimi Joy leads CFSI’s partnership program and the expansion of the member network. This involves working with diverse organizations focused on the delivery of products, services, and experiences that generate positive outcomes for the financial health of consumers.As a career veteran... Read More →

Harley Manning is vice president and research director of the customer experience practice at Forrester Research, and the co-author of “Outside In: The Power of Putting Customers at the Center of Your Business.” He launched Forrester’s customer experience research coverage when he joined the firm in 1998. Today Harley leads a research team that covers topics ranging from customer experience strategy to building a customer-centric culture... Read More →

Experienced user experience (UX) and usability professional with 10+ years conducting user research and working with a team to design large-scale systems for Fortune 500 companies and nonprofits. A self-starter who needs little supervision and is able to think creatively, work with... Read More →

Specialties: Writing for the web, web accessibility, education, teaching, user experience design, content strategy, mobile content strategy, UX content strategy, how-to articles, email marketing, buying guides, promotional copy, Search Engine Optimization (SEO), online reputation... Read More →