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avatar for Harley Manning

Harley Manning

Forrester Research
Vice President, Customer Experience
Harley Manning is vice president and research director of the customer experience practice at Forrester Research, and the co-author of “Outside In: The Power of Putting Customers at the Center of Your Business.” He launched Forrester’s customer experience research coverage when he joined the firm in 1998. Today Harley leads a research team that covers topics ranging from customer experience strategy to building a customer-centric culture.

My Speakers Sessions

Thursday, October 25
 

10:25am