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Harley Manning

Forrester Research
Vice President, Customer Experience
Harley Manning is vice president and research director of the customer experience practice at Forrester Research, and the co-author of “Outside In: The Power of Putting Customers at the Center of Your Business.” He launched Forrester’s customer experience research coverage when he joined the firm in 1998. Today Harley leads a research team that covers topics ranging from customer experience strategy to building a customer-centric culture.

My Speakers Sessions

Thursday, October 25

10:25am PDT