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avatar for Jay Dubois

Jay Dubois

Fannie Mae
Leader, Capital Markets Design Team
Jay DuBois is the Leader of the Capital Markets Design Team, a part of Customer Experience Design (CXD) at Fannie Mae. He leads a tremendous group of designers that challenge the status quo and create intuitive, insight-driven experiences at Fannie Mae. With a focus on uncovering unmet customer needs and delivering consumer-grade customer experience, Mr. DuBois and his team are forging breakthrough solutions to the nation's housing challenges. Before joining Fannie Mae to help build CXD, Mr. DuBois practiced experience design and user research in a consultancy model and worked to stand up the digital services capability at PwC Public Sector. Mr. DuBois is driven by the opportunity to observe and analyze behavior to gain insight and develop salient strategy, and enjoys practicing storytelling toward those ends. Mr. DuBois holds a Bachelor’s Degree in Education from Florida Southern College and a Master’s Degree in Education from the Ohio State University.