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8:30am • Opening Remarks: Mike Kirkpatrick, SVP, Client Experience & Strategy, Mad*Pow
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8:45am • Designing to Build Trust and Deliver Delight: Jess Brown, Aspiration
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9:10am • Keynote: Building a World-Class, High-Performance Culture; Acceleration Partners, Robert Glazer
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9:35am • Coalesce.ai: AI and Operational Efficiency Strategies for Financial Services
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10:25am • (Panel) Designing for Financial Wellbeing: Harley Manning, Forrester Research
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11:05am • Benefit Selection for Financial Security: Design and Innovation Challenge Winner Announcement
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11:15am • Can You Afford Financial Illiteracy
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11:35am • Communicating design value to business leaders; perception is everything!
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12:00pm • Blending Humanity and Technology to Deliver Breakthrough Experiences
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1:25pm • (Panel) Ethical Considerations in Designing for Financial Behavior Change
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2:05pm • Real Time Conversational AI: Skyler Place, PhD, Cogito
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2:30pm • Designing for Women Isn’t “Pinkwashing”
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2:55pm • How we Misthink Money, Behavioral insights from author Jeff Kreisler, PeopleScience.com
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3:50pm • (Fireside Chat) USAA: Balancing Competing Demands to Achieve Exceptional Customer Experiences: Pamela Barclay, USAA
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4:10pm • Designing, Equipping and Maintaining a User Research Lab: Jay Dubois, Fannie Mae
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4:35pm • Case Study: Jarbux
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4:55pm • Business Transformation: Design is not a Department: Jen Cardello, Fidelity Investments
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5:20pm • Closing Remarks: Mike Kirkpatrick, SVP, Client Experience & Strategy, Mad*Pow
